What to do if compensation is refused?

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Appeal of denial of civil liability

When you are involved in a road traffic accident (Traffic Accident) and file a claim for compensation under the compulsory Public Liability Insurance (PLI), you may be faced with a refusal by the insurer to pay the sums owed.Such situations are extremely stressful and can leave you clueless about next steps.However, in Bulgaria there are several basic actions you can take if your claim is rejected.

Please pay close attention to the response from the insurer.

In order to move forward, you must first familiarize yourself with the denial you received from the insurance company in detail.Usually, such a document describes the reasons why the company refused to pay the compensation.The most common reasons for rejection include:The most common reasons for rejection include:

  • There is insufficient evidence of the fault of the other driver;
  • Failure to comply with the terms of the insurance;
  • Failure to comply with the deadlines for submitting a claim.

It is imperative that you thoroughly review and confirm that these arguments are logical and that the insurer has fulfilled its obligations under the contract.

Gather additional evidence

If you do not believe that the denial is justified, have all valid evidence support your claim.This includes:

  • Reports from the Traffic Police clearly demonstrate the fault of the driver concerned;
  • Information from witnesses who observed the incident;
  • Photos from the scene of the accident make clear the circumstances surrounding the crash;
  • The documentation of the medical procedures and the bills related to the treatment of the victims;
  • If you provide more specific evidence, you will have a better chance of challenging the insurer's denial.

Get help from a lawyer

If the denial of payment of compensation under GO has been received, you may be advised to consult with an attorney who specializes in insurance law.A lawyer can help you understand your rights and obligations in relation to the insurance contract, as well as prepare a professional complaint or claim against

You can express your dissatisfaction by filing a complaint with the Financial Supervisory Commission.

If the insurer continues to refuse to pay the compensation, despite providing all the necessary documents and evidence, you have the right to file a complaint Notice is made on insurance companies in Bulgaria by the Financial Supervisory Service and the authority has the authority to investigate your case and if the laws are violated or

File a lawsuit against the insurer

If you do not reach a fruitful resolution with all the measures above, it may be necessary to file a claim in court against the insurer.In Bulgaria, the protection of the rights of consumers is guaranteed, including those of persons who have insurance.Going to court is often an unglamorous but still effective way to get the compensation you are owed.

When you are faced with a refusal by an insurer to pay compensation under GO, it is important to act quickly and know your rights.Initially, review the denial and collect any evidence that may support your claim.If the insurer continues to refuse, seek legal advice and consider filing a complaint with the relevant authorities or taking legal action.

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